Why is my recording missing or still processing?

After a stream ends, your recording goes through a short processing pipeline before it appears in your library. If you do not see it right away, it is usually still processing.

Normal processing stages

A recording may show one of these statuses before it is ready:

• Recording — the session is still live.
• Stitching... — short reconnects during the stream are being merged into one continuous file.
• Encoding... — the file is being prepared for playback.
• Uploading... — the finished file is being saved to cloud storage.
• Ready — the recording is available to watch, download, or restream.

You may also see Failed, or gated badges such as Over Storage, Over Plan Length, and Plan Downgraded. Processing usually takes a few minutes; long recordings take longer.

When to wait

• Give the recording a few minutes after the stream ends before you assume it is missing.
• Long recordings take longer — wait a bit more for multi-hour streams before contacting support.

When to contact support

If a recording still has not appeared after a longer wait, or if it shows Failed, contact support with:

• your account email
• the stream title and approximate start time
• any error message you see

Good to know: If your stream briefly disconnected and reconnected, ApexStream tries to stitch the segments into one recording. A short gap may still remain if the disconnect lasted too long.