Why is my recording missing or still processing?

After a stream ends, your recording goes through a short processing pipeline before it appears in your library. If you do not see it right away, it is usually still processing.

Normal processing stages

A recording may show one of these statuses before it is ready:

• Recording — the session is still live.
• Stitching — short reconnects during the stream are being merged into one continuous file.
• Processing / Encoding — the file is being prepared for playback.
• Uploading — the finished file is being saved to cloud storage.
• Ready — the recording is available to watch, download, or restream.

Most recordings finish within a few minutes. Longer streams or streams with reconnects may take longer.

When to wait

• Wait at least 10 minutes after the stream ends for a short broadcast.
• For streams over an hour, processing can take 15–30 minutes.

When to contact support

If a recording still has not appeared after 30 minutes, or if it shows Failed, contact support with:

• your account email
• the stream title and approximate start time
• any error message you see

Good to know: If your stream briefly disconnected and reconnected, ApexStream tries to stitch the segments into one recording. A short gap may still remain if the disconnect lasted too long.