Reconnect or refresh an expired platform connection

Platform tokens can expire if you change your password, revoke access, or the platform requires a periodic re-login. When that happens, the destination shows as disconnected in ApexStream.

How to reconnect

1. In your ApexStream dashboard, go to Integrations.
2. Find the platform that shows Disconnected or Expired.
3. Click Reconnect or Re-authorize.
4. Sign in to the platform and grant ApexStream permission again.
5. Return to ApexStream and confirm the destination shows as connected.

For manual RTMP destinations

Platforms like Instagram, TikTok, and X use stream keys that expire between sessions. Instead of reconnecting OAuth:

1. Get a fresh stream key from the platform's creator tools.
2. In ApexStream, go to Integrations.
3. Click Edit on the destination.
4. Paste the new key and save.

After reconnecting

• Reconnecting does not delete your past streams or recordings.
• You may need to re-enable the destination in the Channels panel before your next broadcast.

Good to know: Reconnecting is faster than removing and re-adding the destination, and it keeps your friendly name and settings intact.