Upgrade or change your plan

Upgrading raises your streaming limits right away; downgrading, canceling, or updating payment details is handled through a secure billing portal. Here's how each works.

Upgrade to a higher plan

1. Open the Upgrade your plan screen — ApexStream shows this whenever a feature needs a higher plan than the one you're on, or you can go there directly from a plan-limit prompt in your dashboard.
2. Choose Monthly or Yearly billing.
3. Select the plan you want. Only plans above your current one are shown — you can't downgrade from this screen.
4. Review the Upgrade summary, which shows the new plan's price along with any credit from the unused portion of your current plan, applied to what's due today.
5. Confirm your selection. You'll be taken to a secure Stripe Checkout page to enter your payment details.
6. Once payment goes through, your account updates automatically and you're returned to your dashboard on the new plan.

Downgrade, cancel, or update payment details

1. Go to Billing in your dashboard.
2. Click Manage Subscription in the current-plan card. (A separate Upgrade Plan or Change Plan button farther down the page opens the same portal.)
3. This opens a secure billing portal hosted by Stripe, where you can switch to a lower plan, update your payment method, view past invoices, or cancel your subscription.

Moving to Enterprise

Enterprise pricing is custom, so it isn't something you check out for online — contact ApexStream's sales team and they'll set your account up with the limits and support your organization needs.

Good to know: You can only pick a higher plan from the Upgrade your plan screen. Downgrading or canceling always goes through the billing portal instead.