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AI Access (MCP)

Troubleshoot AI access connections

Last updated July 24, 2026

If your AI app cannot list streams or says it cannot connect to ApexStream, check these items in order.

Availability and safety: AI access is available only on Creator, Scale, and Enterprise. Free and Hobby accounts cannot create or use MCP tokens and must upgrade to Creator or higher. The feature is not live in production yet and is being prepared for a closed internal trial. An eligible paid plan alone does not enable access. This version is read-only and uses only the permissions you select; it cannot expose stream keys or platform secrets, change settings, or start a broadcast. Account data requested by a connected AI app may be sent to your chosen AI provider, so connect only tools you trust.

Check these, in order

  1. Is your plan and account eligible?
    Free and Hobby accounts must upgrade to Creator or higher. On Creator, Scale, or Enterprise, open Settings → Developer. If New token is missing or disabled, access is not live or enabled for that account. The feature is being prepared for a closed internal trial; contact support@apexstream.co about trial eligibility or wait for rollout.
  2. Did you copy the full token once?
    Secrets are shown only at creation. A partial copy, an old revoked token, or an expired token will fail. Create a new token if needed.
  3. Is the server URL exact?
    Use https://api.apexstream.co/api/v1/mcp with no extra spaces or paths.
  4. Did you grant the right permissions?
    “List destinations” needs Destinations. Analytics questions need Analytics. “Am I live?” needs Streams.
  5. Did you disable MCP for the account?
    If you used Disable MCP for my account, click Re-enable MCP for my account.
  6. Is the AI app using Bearer authentication?
    The token must be sent as an access token / Bearer credential, not as your dashboard password.
  7. Still stuck?
    Email support@apexstream.co with your account email and the token name — never the full secret.
Good to know: After you fix a token or permission, start a new chat in the AI app so it does not reuse a failed connection from the previous conversation.

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