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Getting Started

8 articles

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Connecting Your Streaming Platforms

15 articles

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Web Studio

18 articles

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Guests in Web Studio

7 articles

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Streaming with OBS & External Encoders

8 articles

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Recording & Storage

8 articles

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AI Clips & Repurposing

7 articles

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Podcast Studio

13 articles

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Live Chat & Audience Engagement

5 articles

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Analytics & Reporting

6 articles

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Plans, Pricing & Billing

11 articles

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Account & Settings

7 articles

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Scheduling & Upload-to-Stream

4 articles

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Troubleshooting

14 articles

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Frequently Asked Questions

11 articles

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General

142 articles

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All help articles

._a-clip-is-stuck-processing-what-to-do

General

._a-destination-shows-disconnected

General

._a-tour-of-your-dashboard

General

._add-a-chat-overlay-to-your-obs-stream

General

._add-a-countdown-timer

General

._add-a-name-lower-third

General

._add-a-scrolling-ticker

General

._add-chapters-to-your-episode

General

._add-live-captions

General

._add-music-and-voiceover

General

._add-on-stream-visual-effects

General

._add-your-logo-and-brand-kit

General

._advanced-custom-layouts

General

._ai-clip-limits-and-ai-minutes

General

._apexstream-plans-explained

General

._audience-demographics

General

._can-i-stream-in-1080p-or-4k

General

._can-i-stream-vertically-for-tiktok-reels-shorts

General

._can-i-use-apexstream-for-free

General

._cancel-your-subscription

General

._change-your-account-email

General

._change-your-password

General

._chat-availability-by-platform

General

._choose-how-to-go-live-web-studio-vs-obs

General

._choosing-your-ingest-protocol-rtmp-rtmps-srt-or-whip

General

._clean-up-audio-with-magic-tools

General

._connect-and-stream-to-facebook

General

._connect-and-stream-to-twitch

General

._connect-and-stream-to-youtube

General

._connect-obs-to-apexstream

General

._connect-streamlabs-to-apexstream

General

._connect-vmix-ecamm-or-other-encoders

General

._create-your-apexstream-account

General

._create-your-first-podcast-show

General

._customize-and-trim-your-clips

General

._delete-your-account

General

._distribute-to-spotify

General

._does-apexstream-add-delay-to-my-stream

General

._does-multistreaming-use-more-bandwidth

General

._download-and-post-your-clips

General

._edit-your-episode-audio-editor

General

._editing-or-canceling-a-scheduled-stream

General

._enterprise-plans

General

._find-and-download-your-recordings

General

._find-your-ingest-url-and-stream-key

General

._generate-ai-clips-from-a-recording

General

._get-a-refund-or-failed-payment

General

._getting-started-with-web-studio

General

._go-live-from-web-studio

General

._guest-limits-by-plan

General

._guest-setup-and-device-check

General

._how-destinations-work

General

._how-do-i-contact-support

General

._how-do-i-remove-the-watermark

General

._how-long-can-i-stream-for

General

._how-long-recordings-are-kept

General

._how-many-platforms-can-i-stream-to-at-once

General

._how-stream-recording-works

General

._i-cant-hear-my-guest-or-my-guest-cant-hear-me

General

._i-hear-an-echo-in-web-studio

General

._import-audio-into-an-episode

General

._invite-a-guest

General

._log-in-and-out

General

._manage-notifications

General

._manage-your-subscription

General

._my-camera-isnt-working

General

._my-comments-chat-arent-showing

General

._my-microphone-isnt-working

General

._my-recording-is-missing-or-wont-download

General

._my-stream-keeps-dropping

General

._my-stream-wont-start-on-a-platform

General

._my-stream-wont-start-on-facebook

General

._my-stream-wont-start-on-youtube

General

._my-video-or-audio-quality-is-bad

General

._podcast-download-analytics

General

._private-and-unlisted-youtube-streams

General

._re-stream-a-past-recording

General

._recommended-encoder-settings

General

._reconnect-or-refresh-an-expired-platform-connection

General

._record-in-web-studio

General

._record-separate-guest-tracks-iso-recording

General

._reduce-background-noise-and-echo

General

._remove-or-disconnect-a-destination

General

._reply-to-your-audience

General

._reset-a-forgotten-password

General

._reset-or-regenerate-your-stream-key

General

._revoke-or-remove-a-guest

General

._run-a-live-poll

General

._scenes-and-layouts

General

._schedule-a-stream-in-advance

General

._screen-share-isnt-working

General

._sell-products-live-live-commerce

General

._set-up-microphone-and-audio-mixer

General

._set-up-your-camera

General

._set-your-stream-title-and-description

General

._share-your-screen

General

._stream-a-pre-recorded-video-upload-and-stream

General

._stream-health-bitrate-fps-and-dropped-frames

General

._stream-to-a-custom-srt-destination

General

._stream-to-a-facebook-profile-or-group

General

._stream-to-a-scheduled-youtube-event

General

._stream-to-custom-rtmp

General

._stream-to-instagram

General

._stream-to-linkedin

General

._stream-to-tiktok

General

._stream-to-x-twitter

General

._stream-vertical-9-16-for-reels-shorts-and-tiktok

General

._submit-your-podcast-to-apple-podcasts

General

._supported-payment-methods

General

._test-your-internet-speed-for-streaming

General

._test-your-stream-before-going-live

General

._the-green-room-explained

General

._the-pro-audio-add-on

General

._the-pro-audio-add-on-billing

General

._tips-for-guests-best-audio-and-video

General

._transcribe-your-episode

General

._turn-a-stream-recording-into-a-podcast-episode

General

._understanding-clip-scores-and-why-a-moment-was-chosen

General

._understanding-your-stream-analytics

General

._unified-live-chat-read-all-your-comments-in-one-place

General

._update-billing-info-and-get-invoices

General

._upgrade-or-change-your-plan

General

._use-a-virtual-background

General

._use-your-phone-as-an-extra-camera-companion-mode

General

._viewer-counts-across-platforms

General

._what-are-ai-clips

General

._what-each-plan-unlocks

General

._what-format-and-resolution-are-recordings

General

._what-happens-to-my-content-if-i-downgrade-or-cancel

General

._what-internet-speed-or-equipment-do-i-need

General

._what-is-apexstream

General

._what-is-podcast-studio

General

._where-are-my-recordings-stored-and-for-how-long

General

._which-platforms-can-i-stream-to

General

._why-arent-my-comments-showing-up

General

._why-does-my-stream-have-a-watermark

General

._why-is-my-recording-missing-or-still-processing

General

._why-use-streaming-software-with-apexstream

General

._your-first-multistream-in-5-steps

General

._your-podcast-rss-feed

General

._your-storage-quota

General

._your-stream-history-flight-log

General

A clip is stuck processing β€” what to do

AI Clips & Repurposing

A destination shows disconnected

Troubleshooting

A tour of your dashboard

Getting Started

Add a chat overlay to your OBS stream

Live Chat & Audience Engagement

Add a countdown timer

Web Studio

Add a name / lower-third

Web Studio

Add a scrolling ticker

Web Studio

Add chapters to your episode

Podcast Studio

Add live captions

Web Studio

Add music and voiceover

Podcast Studio

Add on-stream visual effects

Web Studio

Add your logo & brand kit

Web Studio

Advanced custom layouts

Web Studio

AI Clip limits and AI minutes

AI Clips & Repurposing

ApexStream plans explained

Plans, Pricing & Billing

Audience demographics

Analytics & Reporting

Can I stream in 1080p or 4K?

Frequently Asked Questions

Can I stream vertically for TikTok/Reels/Shorts?

Frequently Asked Questions

Can I use ApexStream for free?

Getting Started

Cancel your subscription

Plans, Pricing & Billing

Change your account email

Account & Settings

Change your password

Account & Settings

Chat availability by platform

Live Chat & Audience Engagement

Choose how to go live: Web Studio vs. OBS

Getting Started

Choosing your ingest protocol: RTMP, RTMPS, SRT or WHIP

Streaming with OBS & External Encoders

Clean up audio with Magic Tools

Podcast Studio

Connect and stream to a Facebook Page

Connecting Your Streaming Platforms

Connect and stream to Twitch

Connecting Your Streaming Platforms

Connect and stream to YouTube

Connecting Your Streaming Platforms

Connect OBS to ApexStream

Streaming with OBS & External Encoders

Connect Streamlabs to ApexStream

Streaming with OBS & External Encoders

Connect vMix / Ecamm / other encoders

Streaming with OBS & External Encoders

Create your ApexStream account

Account & Settings

Create your first podcast show

Podcast Studio

Customize and trim your clips

AI Clips & Repurposing

Delete your account

Account & Settings

Distribute to Spotify

Podcast Studio

Does ApexStream add delay to my stream?

Frequently Asked Questions

Does multistreaming use more of my bandwidth?

Frequently Asked Questions

Download and post your clips

AI Clips & Repurposing

Edit your episode: the audio editor

Podcast Studio

Editing or canceling a scheduled stream

Scheduling & Upload-to-Stream

Enterprise plans

Plans, Pricing & Billing

Find and download your recordings

Recording & Storage

Find your ingest URL and stream key

Streaming with OBS & External Encoders

Generate AI Clips from a recording

AI Clips & Repurposing

Get a refund / failed payment

Plans, Pricing & Billing

Getting started with Web Studio

Web Studio

Go live from Web Studio

Web Studio

Guest limits by plan

Guests in Web Studio

Guest setup & device check

Guests in Web Studio

How destinations work in ApexStream

Connecting Your Streaming Platforms

How do I contact support?

Frequently Asked Questions

How do I remove the ApexStream watermark?

Frequently Asked Questions

How long can I stream for?

Frequently Asked Questions

How long recordings are kept (retention by plan)

Recording & Storage

How many platforms can I stream to at once?

Frequently Asked Questions

How stream recording works

Recording & Storage

I can't hear my guest / my guest can't hear me

Troubleshooting

I hear an echo in Web Studio

Troubleshooting

Import audio into an episode

Podcast Studio

Invite a guest to Web Studio

Guests in Web Studio

Log in and out

Account & Settings

Manage notifications

Account & Settings

Manage your subscription

Plans, Pricing & Billing

My camera isn't working in Web Studio

Troubleshooting

My comments/chat aren't showing

Troubleshooting

My microphone isn't working in Web Studio

Troubleshooting

My recording is missing or won't download

Troubleshooting

My stream keeps dropping or reconnecting

Troubleshooting

My stream won't start on a platform

Troubleshooting

My stream won't start on Facebook

Troubleshooting

My stream won't start on YouTube

Troubleshooting

My video or audio quality is bad

Troubleshooting

Podcast download analytics

Analytics & Reporting

Private & unlisted YouTube streams

Connecting Your Streaming Platforms

Re-stream a past recording

Scheduling & Upload-to-Stream

Recommended encoder settings

Streaming with OBS & External Encoders

Reconnect or refresh an expired platform connection

Connecting Your Streaming Platforms

Record in Web Studio

Recording & Storage

Record separate guest tracks (ISO recording)

Recording & Storage

Reduce background noise & echo

Web Studio

Remove or disconnect a destination

Connecting Your Streaming Platforms

Reply to your audience

Live Chat & Audience Engagement

Reset a forgotten password

Account & Settings

Reset or regenerate your stream key

Streaming with OBS & External Encoders

Revoke or remove a guest

Guests in Web Studio

Run a live poll

Web Studio

Scenes and layouts

Web Studio

Schedule a stream in advance

Scheduling & Upload-to-Stream

Screen share isn't working

Troubleshooting

Sell products live (Live Commerce)

Web Studio

Set up your camera

Web Studio

Set up your microphone and audio mixer

Web Studio

Set your stream title and description

Getting Started

Share your screen

Web Studio

Stream a pre-recorded video ("Upload & Stream")

Scheduling & Upload-to-Stream

Stream health: bitrate, FPS & dropped frames

Analytics & Reporting

Stream to a custom RTMP destination

Connecting Your Streaming Platforms

Stream to a custom SRT destination

Connecting Your Streaming Platforms

Stream to a Facebook Profile or Group

Connecting Your Streaming Platforms

Stream to a scheduled YouTube event

Connecting Your Streaming Platforms

Stream to Instagram (beta)

Connecting Your Streaming Platforms

Stream to LinkedIn

Connecting Your Streaming Platforms

Stream to TikTok

Connecting Your Streaming Platforms

Stream to X (Twitter)

Connecting Your Streaming Platforms

Stream vertical (9:16) for Reels, Shorts & TikTok

Web Studio

Submit your podcast to Apple Podcasts

Podcast Studio

Supported payment methods

Plans, Pricing & Billing

Test your internet speed for streaming

Troubleshooting

Test your stream before going live

Getting Started

The Green Room (backstage) explained

Guests in Web Studio

The Pro Audio add-on

Podcast Studio

The Pro Audio add-on billing

Plans, Pricing & Billing

Tips for guests: best audio & video

Guests in Web Studio

Transcribe your episode

Podcast Studio

Turn a stream recording into a podcast episode

Podcast Studio

Understanding clip scores & why a moment was chosen

AI Clips & Repurposing

Understanding your stream analytics

Analytics & Reporting

Unified live chat: read all your comments in one place

Live Chat & Audience Engagement

Update billing info & get invoices

Plans, Pricing & Billing

Upgrade or change your plan

Plans, Pricing & Billing

Use a virtual background

Web Studio

Use your phone as an extra camera (Companion mode)

Guests in Web Studio

Viewer counts across platforms

Analytics & Reporting

What are AI Clips?

AI Clips & Repurposing

What each plan unlocks

Plans, Pricing & Billing

What format and resolution are recordings?

Recording & Storage

What happens to my content if I downgrade or cancel?

Frequently Asked Questions

What internet speed / equipment do I need?

Frequently Asked Questions

What is ApexStream?

Getting Started

What is Podcast Studio?

Podcast Studio

Where are my recordings stored and for how long?

Frequently Asked Questions

Which platforms can I stream to?

Getting Started

Why aren't my comments showing up?

Live Chat & Audience Engagement

Why does my stream have a watermark?

Plans, Pricing & Billing

Why is my recording missing or still processing?

Recording & Storage

Why use streaming software with ApexStream

Streaming with OBS & External Encoders

Your first multistream in 5 steps

Getting Started

Your podcast RSS feed

Podcast Studio

Your storage quota

Recording & Storage

Your stream history (Flight Log)

Analytics & Reporting